Privacy Policy

Neve Jewels SAS is committed to protecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is designed to inform you about the information collected by Neve Jewels SAS, the reasons why this data is collected and how this data is used to protect your rights.

Note: Throughout the policy, “We, Us, Our” refers to “Factory Diamonds” where “You, Your” refers to Customers and Readers.

Our Privacy Policy will be updated occasionally and the same will be reflected with "Updated" next to "Privacy Policy" wherever necessary. We persuade you to regularly check this page to be informed of how we are protecting your information. This policy was last updated on 24th May 2018.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, process, and store personal data in accordance with:

• The General Data Protection Regulation (GDPR) (EU 2016/679)
• The French Data Protection Act (Loi Informatique et Libertés – Law No. 78-17)
• The guidelines of the French Data Protection Authority (CNIL)

Personal information is required only at the time of purchasing an item or ordering a ring sizer. Personal information includes, but is not limited to: First name, last name, home, billing or physical address; Email address; Phone number; other contact information; Credit card number, expiration date.

We may also collect the following information:

• Demographic information such as zip code, preferences and interests
• IP Addresses
• Other information relating to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal recording.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  Note: At any time, if you no longer wish to receive communications from us, you can choose to stop receiving such information or email us at [email protected]
• When you visit our website, Sacet collects your IP address to, among other things, help diagnose problems with its server, administer and adjust the operation of its website, analyze trends, track traffic patterns, gather demographic information, and track the date and duration of each session on our website. Your IP address may also be used in combination with your personal information for credit fraud protection and risk reduction.

We are committed to ensuring the security of your information. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example, when we transfer sensitive personal information (e.g. credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.

We may collect and disclose any information, including personal information, that we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other available information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any individual or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Third parties may use your personal information. For example, when we ship the product to you, we must share your full name, shipping address with our delivery agent. Examples of other third parties with whom we will share your personal information include: web hosting companies, fulfillment companies (e.g., companies that fulfill product orders), jewelers, assemblers, data analytics companies, affiliates, third-party consulting or marketing companies, and email service providers. Additionally, if you use a credit card or other financing solution to place an order with Sacet, we will share your personal information with you in order to confirm and process your order.

These third parties are only provided with personal information as necessary to perform their functions, and they are not authorized to use personal information for any purpose other than those intended by Sacet. We only provide third parties with the minimum amount of personal information necessary to perform the requested service, product, and/or transactions.

When you send a product to a friend via email, both you and your friend's email addresses are required. This ensures that your friend will know that you have asked Sacet to send them an email. You and your email address will only be used for this purpose if permission is granted.

• We value your privacy and the information you consent to share as part of our SMS marketing service. We use this information to send you SMS notifications (for your order, including cart abandonment reminders), SMS marketing offers, and transactional SMS messages, including requests for reviews from us.
• SMS consent data will not be shared with third parties, except messaging partners, for the purpose of enabling and operating our text-messaging program.
• Our website uses cookies to track the items you put in your shopping cart, including when you abandon your checkout. This information is used to determine when to send SMS shopping cart reminders.

Your personally identifiable information may be disclosed in connection with any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company.

Information collected on this website may be stored and processed in the United Kingdom or any other country in which Sacet or its affiliates, subsidiaries or agents maintain facilities and by using this website you consent to such transfers of information outside of your country.

If we transfer personal data outside the European Economic Area (EEA), we ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Data Protection Agreements with our service providers.

You can request details of these safeguards by contacting us.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other sites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Neve Jewels SAS, 8 Rue de la Vrillère 75001 Paris

Neve Jewels SAS Registered Address:

8 Rue de la Vrillère 75001 Paris

If you believe that, any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have any questions regarding this Privacy Policy, please contact Sacet Customer Service at [email protected] You may also send us your comments about the Sacet Ltd website or the shopping experience in general, as we always appreciate your feedback.