Each email contains an unsubscribe link at the bottom. You can also contact us directly if you wish to update your communication preferences.

You can delete your account easily from your personal space in the designated tab. Of course, our team is available should you need assistance with this process.

Yes, this is a service we offer for most of our rings (except for full eternity bands). Our workshop adjusts your piece according to its specifications for a perfect fit. If you have any questions, our team is available to help find the best solution.

Yes, engraving is available for most of our creations. If the option is available, you will find it on the product page.

Here are a few key points to keep in mind for engraving:

• Allow an additional 3-4 days for our artisans to carefully complete your engraving.
• Engraving is a delicate art that requires a limited number of characters for the best result.
• Once engraved, your ring becomes unique and final: it can no longer be resized or returned.
• Take the time to choose the correct size—our detailed guide will help you find the perfect fit.
• As each engraving makes your piece personal and unique, it cannot be exchanged or refunded.

Our team is here to guide and advise you through this special process.

We offer several secure payment options so you can complete your purchase with peace of mind: credit cards, PayPal, or bank transfer. Each transaction is protected by the latest security standards.

Prefer personalised assistance? Our team is available to discuss the payment method that suits you best. Feel free to contact us at +33187651829 0207 442 5550.

Each Sacet creation is handcrafted by our artisans and meticulously inspected to meet our high-quality standards.

Our craftsmanship is our commitment: your jewellery is covered by a lifetime guarantee against any manufacturing defects. In this rare case, our artisans will restore your piece free of charge.

For any questions regarding your guarantee or to have your jewellery inspected, our team is here to help. We will carefully assess your piece and inform you if any out-of-warranty intervention is required.

Your jewellery is delivered safely by DHL or DPD, our trusted partner. Every shipment is fully insured against loss, damage, or theft during transport, ensuring complete peace of mind.

We keep you informed at every stage: as soon as your jewellery is dispatched, you will receive an email with all the essential details, including an estimated delivery date and a personalised DHL or DPD tracking link. In just a few clicks, you’ll know exactly where your piece is.

Our team is available for any delivery-related questions. Contact us at +33187651829 0207 442 5550 or speak with us directly via our online chat.

For your peace of mind, every creation is fully insured during its journey to you. We work exclusively with top-tier carriers to ensure safe delivery.

For returns, we recommend taking some key precautions. We strongly advise insuring your jewellery for its return journey. Most carriers offer guaranteed 24-hour delivery with insurance tailored to the value of your piece. Please note that you are responsible for the shipment once it has been handed over to the carrier until it reaches our workshop.

We would be delighted to welcome you to our Parisian boutique. To provide you with the attention you deserve, we prioritise personalised appointments. You can either contact us directly or book online.

ID required
To ensure secure collection, we will ask you to present a photo ID (driving licence or passport) when you visit.

Your jewellery deserves the utmost care, right up to its delivery location. To ensure its security at your chosen address, our team is here to assist you with this process. Call us at +33187651829 0207 442 5550 to arrange your delivery with ease.

We offer free delivery for all orders within the United Kingdom, France and Europe.

Each creation is delivered in its Sacet jewellery box, carefully protected within a discreet outer package. This double-layer packaging ensures both security and confidentiality for your precious order.

We do our best to process each order quickly. Please contact our team as soon as possible at [email protected] [email protected] , and we will do our best to accommodate your request.

For your peace of mind, we offer a 30-day return period if your creation does not meet your expectations. To qualify for a refund or exchange, your jewellery must be returned in its original, unworn condition, with its tag attached.

Upon receipt, our team carefully inspects all returns within 7 to 10 days.

Some important details: to preserve their uniqueness, the following cannot be exchanged or refunded:

• Engraved jewellery
• Custom-made pieces or special orders
• Rings that have been resized

For more details on our returns process, please refer to our dedicated returns page.

Quality is at the heart of our craftsmanship. However, if you notice an imperfection in your jewellery, please contact us immediately by email or at +33187651829 0207 442 5550. Our team of artisans will take care of your piece as quickly as possible.

Once we receive your jewellery in our workshop, our team will carefully inspect it within 7 to 10 days. If your return is approved, the refund will be processed within 8 to 10 working days.